THE CLUB

• Lead the Club in accordance with the strategies, policies, and governance direction established with the Board of Directors.
• Translate strategic priorities into measurable operating goals and provide clear reporting on performance, risks, opportunities, and progress. 
• Lead and develop the management team, establishing clear expectations and accountability while delegating appropriate authority to department leaders.
• Establish and reinforce consistent service standards, with particular focus on improving food and beverage and the broader clubhouse experience.
• Develop and manage operating and capital budgets, forecasts, financial controls, and long-range plans that protect the Club’s financial health.
• Support strong golf operations and course conditions while coordinating departments to deliver a cohesive member experience.
• Guide planning for facilities, year-round programming, membership value, and the future use of the former curling space.
• Maintain a visible and approachable presence and communicate effectively with members, employees, committees, the Board, and community partners.
• Foster a collaborative, respectful, and service-oriented workplace in which employees are supported, developed, and accountable for performance.

Leadership, Accountability and Team Development:

• A trustworthy, dependable, and dynamic leader who models expected behaviours, builds strong teams, and motivates others around shared priorities.
• Ability to set high standards, define clear expectations, hold employees accountable for performance, and address concerns constructively and promptly.
• Knowledge of effective employee performance management and development practices, including coaching, regular feedback, recognition, succession planning, and career development.
• Ability to assess managers’ capabilities, delegate appropriate authority, and empower department leaders to make effective independent decisions while maintaining accountability.
• Ability to build positive relationships and foster a collaborative environment in which departments work together toward a member experience.
• Commitment to fair and consistent treatment and to maintaining a safe, respectful, and compliant workplace.

Communication and Emotional Intelligence:

• Excellent written, verbal, presentation, and interpersonal communication skills across a variety of situations and audiences.
• Ability to adapt communication and leadership style to individual needs, circumstances, and new information.
• Ability to articulate ideas persuasively, listen carefully, and build trust with members, employees, committees, and the Board.
• Skilled in navigating difficult conversations, interpersonal challenges, and conflict with fairness, diplomacy, and ethical judgment.
• Demonstrates self-awareness and recognizes the impact of personal leadership style and behaviour on others.
• Ability to remain composed and exercise sound judgment in challenging or high-pressure situations.
• Demonstrates empathy and an ability to understand and consider the perspectives of others while maintaining appropriate standards and processes.

Member Experience and Service Leadership

• Thorough knowledge of service standards and best practices within high-quality private clubs and hospitality environments.
• Ability to establish and reinforce a culture of service excellence among employees and ensure consistent standards across all member and guest touchpoints.
• Skilled in creating a service-oriented environment focused on the needs of members and guests, with particular attention to food and beverage and clubhouse operations.
• Ability to identify and implement opportunities to improve the member and guest experience, increase engagement, and strengthen the overall value of membership.
• A visible and approachable leadership style that builds trusted relationships and fosters a genuine sense of belonging among members and employees.
• Ability to create an environment where different perspectives, backgrounds, abilities, and working styles are respected and valued.

Financial, Strategic and Governance Acumen

• Skilled in developing and managing realistic operating and capital budgets aligned with the Club’s strategic priorities.
• Knowledge of cash-flow management, financial reporting, budgeting, and forecasting.
• Ability to interpret financial information, explain performance and variances clearly, and support sound decision-making.
• Ability to establish appropriate financial controls and promote accountability.
• Ability to work effectively within a member-owned private-club governance model and maintain appropriate boundaries among the Board, committees, and management.
• Ability to navigate conflict and support fair, ethical, and informed decision-making.
• Skilled in communicating clearly and concisely on Club operations and governance matters.
• Ability to translate strategic priorities into measurable goals and initiatives, establish meaningful performance indicators, and monitor progress.
• Ability to balance immediate operating requirements with longer-term membership, facility, capital, and financial objectives.