RESPONSIBILITIES

• Translate the Board’s strategic direction into measurable operating priorities and provide clear reporting on performance, risks, opportunities, and progress.
• Lead and develop the management team through clear expectations, effective delegation, coaching, feedback, and accountability.
• Foster a collaborative, respectful, and service-oriented workplace in which employees are supported, empowered, and held accountable for results.
• Communicate clearly, consistently, and transparently with members, employees, committees, and the Board, ensuring stakeholders understand Club priorities, decisions, and expectations.
• Preserve Deer Ridge’s strong golf experience by working effectively with the Club’s golf professionals and golf course maintenance team.
• Create and reinforce a culture of service excellence that consistently delivers welcoming, attentive, and high-quality experiences for members and guests.
• Strengthen food and beverage, clubhouse operations, and the consistency of the overall member and guest experience.
• Maintain a visible and approachable presence and build trusted relationships with members, employees, committees, and the Board.
• Develop and manage operating and capital budgets, forecasts, financial controls, and long-term plans, ensuring resources are deployed responsibly and with a focus on long-term Club value.
• Strengthen membership value through service improvement, member engagement, and relevant programming.
• Maintain appropriate boundaries among the Board, committees, and management while providing clear information, candid advice, and informed recommendations.

• Navigate conflict and difficult situations fairly and constructively, exercising sound  judgment and supporting consistent and ethical decision-making.
• Lead change with clarity and adaptability, adjusting approaches as circumstances and new information require while maintaining appropriate regulatory and operational discipline.

CANDIDATE PROFILE

Leadership and Accountability

• Sets high standards, establishes clear expectations, and holds employees accountable for performance.
• Develops and empowers department leaders through effective delegation, coaching, feedback, and support.
• Builds a cohesive management team aligned around shared Club priorities and fosters a collaborative working environment.
• Models integrity, professionalism, fairness, and ethical decision-making, applying standards consistently across members and employees.

Communication and Emotional Intelligence

• Communicates clearly, consistently, and effectively across varied situations and audiences.
• Builds positive relationships through active listening, empathy, responsiveness, and consistency, demonstrating the self-awareness to adapt leadership and communication approaches to different individuals and situations.
• Navigates conflict, difficult conversations, and complex interpersonal situations with diplomacy, fairness, and sound judgment.
• Demonstrates sound judgment, composure, and consistency when navigating challenging or sensitive situations.

Service and Member Experience

• Creates and reinforces a service-oriented culture focused on the needs of members and guests.
• Identifies and implements opportunities to improve service quality, consistency, and the overall member and guest experience.

• Maintains a visible and approachable presence that strengthens trust, engagement, and belonging.
• Promotes fair and consistent treatment of members and employees.

Governance, Strategy and Finance

• Works effectively within a member-owned governance model and respects the respective roles and responsibilities of the Board, committees, and management.
• Navigates governance matters and differing perspectives with fairness, sound judgment, and a focus on the Club’s best interests.
• Translates strategic priorities into measurable objectives and practical operating plans.
• Provides the Board with clear analysis, informed recommendations, and candid advice.
• Demonstrates sound financial judgment across budgeting, forecasting, financial controls, and capital planning.

Club Operations

• Leads complex, multidisciplinary operations with a focus on quality, efficiency, service, and accountability.
• Works effectively with golf, agronomy, hospitality, and facility professionals, recognizing the expertise and responsibilities of departmental leaders.
• Coordinates departments to deliver a cohesive and consistently high-quality Club experience.
• Leads change constructively and adapts plans as circumstances and new information require.

EDUCATION & EXPERIENCE

• Progressive senior leadership experience within a private club, hospitality organization, golf operation, or similarly complex service environment.
• Demonstrated success leading, developing, and holding accountable department heads and multidisciplinary teams.
• Proven experience building strong organizational cultures and improving service quality, employee performance, accountability, and operating effectiveness.
• A track record of communicating effectively and building trusted relationships with varied stakeholder groups.
• Strong experience developing and managing operating and capital budgets, forecasts, financial controls, business plans, and capital priorities.
• Experience reporting to, and partnering with, a Board of Directors within a clearly defined governance framework.